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Preffered Customer Card -about

MY REWARDS Program from SACO 



MY REWARDS is a loyalty program provided by Saudi Company for Hardware (SACO); it rewards the Members with points upon purchasing at any SACO store in KSA. Members can earn and collect rewards points upon purchasing, and will be able to redeem these points only after activating the Card in accordance with the Terms and Conditions.


Membership and Qualification:

Simply, claim it from sales personnel. All SACO customers are eligible to join the program and benefit from this membership in accordance with SACO stated conditions.


Card Activation:

Customer must activate MY REWARDS card by accessing to self-activate it, then only customers will be eligible to use the earned points in accordance with Usage Terms and Conditions, otherwise, Customer cannot benefit from these points.


Points earning and collecting:

Points will be added to Customer’s account 48 hours after earning, and Customer will not be able to redeem these points with purchases before that. If a Customer wants to use the points for redemption then SACO will use the oldest points first to ensure safety of Customer’s account.


Usage and Validation:

Customer can use his points within full calendar year from earning. All points will be automatically cancelled if not used within this mentioned period, and this will have no effect to the validity of the customer membership.

membership Terms and Conditions:

  1. By using your MY REWARDS membership card in any of SACO stores for the purpose of earning points, the Customer automatically accepts the Terms & Conditions and Rules of the program which are subject to amendment at any time by SACO.
  2. SACO has the right to contact Members for the purpose of inquiring about the Card usage or to provide them with membership information.
  3. By participating in MY REWARDS program, the Customer allows SACO to retain the contact information within its database and for marketing purposes.
  4. SACO reserves the right to amend or change services and way of calculating points in the program without prior notification, and without any responsibility on SACO.
  5. SACO shall not bear any responsibility for any damage or loss affecting Customer directly or indirectly as a result of program cancellation or cease, or even as a result of amending point’s calculation method whether in terms of earning or redeeming.
  6. SACO may update Program Terms and Conditions, from time to time, Customers are kindly requested to visit our website to get the last updated Program Terms and Conditions.
  7. In case of a Card loss, customer shall visit the nearest SACO store to report loss and to claim for a new one, which to be activated by visiting our website, then calling our unified number 920001530 to ask for transferring data after validation.



SACO has the right to cancel any card or points for any customer according to its own discretion without prior notification or justification, and including but not limited to, any of the below cases:


  1. If proven that Customer committed a fraud on SACO.
  2. Death of the membership holder or KSA departure; SACO will only be able to transfer Card Data or give the membership to the claimant upon providing a proof of being a first level relative.
  3. If the Card used by another Customer, or in case of misuse.


Earning points:

The member (who is qualified for reward) will earn and accumulate points after each transaction made at the store. The following table shows the rewards the customer will get depending on his spending over 12 Gregorian months, emphasizing SACO’s right to amend or cancel these percentages:



Customer Spending

% of points added



1-1000 SAR

0 %

No points will be added in the first level


1001 to 6000 SAR

6 %

6 % of purchases from 1001 to 6000 within one Gregorian year of the first invoice


6001 to 12000 SAR

8 %

8 % of purchases from 6001 to 12000 within one Gregorian year of the first invoice


12001 and Above

12 %

12 % of purchases exceeds 12000 within one Gregorian year


Notes: The purchases made at SACO stores inside KSA is the only accepted way to earn points provided that Customer provide the Card to Cashier during purchase transaction, otherwise SACO apologizes for not accepting adding points to Customer’s account.


Online purchasing transactions are not qualified for earning points. Any changes in this policy will be officially announced if happened.


The purchases of gift cards and gift vouchers do not qualify the customer for points earning until they got redeemed at any SACO store where the earning of points will happen regularly.


Points and Redemption:

Customers can easily redeem MY REWARDS collected points in the next working after earning from any SACO store. At this time, 1 point earned is equal to 1 SAR of purchase, and SACO has the right to change this equation or value at any time.


Points Transfer:

MY REWARDS gained points are not transferable to any other member, or convertible to cash, the purpose of rewarding points is only to be used for purchasing at SACO stores.


Earned points:

All members can easily know total points of their MY REWARDS membership by calling Customer Service Center at unified number 920001530 or during purchase transaction at any cashier station.


Refund and exchange policy of MY REWARDS Points:

SACO maintains the same refund and exchange policy for customers who earned points within their transactions, however, the points earned previously will be revised if a customer chooses a refund to an earlier invoice.

Items purchased using earned points (or points and any other method of payment) are not refunded, but can be exchanged within the specified period and according to SACO Exchange Policy.


Personal Information:

Members are accountable to update all their personal information including Mobile number and Email Address by calling Customer Service Center at 920001530.


Changes of Terms and Conditions:

SACO reserves full right to withdraw, cancel, or change MY REWARDS terms and conditions without any prior notice. SACO has the full right also to withdraw, cancel, or change MY REWARDS terms and conditions without any legal liability whatsoever towards any MY REWARDS member. To read Terms and Conditions, members shall visit our website


Other Subjects:


SACO seeks to ensure points earned and redeemed with minimal technical malfunctions. SACO cannot guarantee continuity of these services without any technical malfunctions, and shall not bear any responsibility for any operational errors that may occur. 



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